Vancouver, BC

We’re available:
Monday – Friday
9 a.m. – 5:30 p.m. PDT

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Currently, we are only accepting PayPal. We hope to offer a different payment gateway for credit cards in the near future.

How long will delivery take?

Delivery will depend on your order and shipping selected. Most of what we offer is made to order.
Details with approximate turn around are available on the product page. We do our best to be as efficient as possible. That being said, delays in the client approving artwork are outside of our control. Please send us a message if you'd like more information.

How secure is shopping is ScoutingMerch.ca? Is my data protected?

The only information we collect is your shipping information, contact details (email) and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card or payment information - we specifically use PayPal for the extra layer of data protection. Learn more about our privacy policy.

What exactly happens after ordering?

Once your order is placed, a member of our crew will review your request and start processing. If you need custom designs, our designer will get in contact with you. Proofs are normally sent within 1-2 business day.

Do I receive an invoice for my order?

Absolutely! You will receive a payment confirmation from PayPal. If you're ordering something custom and not via the website, you will receive an invoice via email.

Where are things made?

Try as we might to support local, there are some things that we can't compete with - one of those is badges. Currently, we fabricate our crests in California. We are always asking around to try and find someone local (and keep competitive).

But I wanted that item you had!

I'm glad you like it! Unfortunately unless we do another run (minimum of 50 pieces), we won't have any in stock till then.
To keep costs low, we do our best to keep no inventory.

Can I call you?

Sure? We just ask that you be respect of time zones. We are based in Vancouver BC (Pacific Standard Time) and typically are available 10am - 4pm. You can call Kim directly at: 604-220-5129. We do not have a call collect option. You can also add Kim on Skype (KimJBurge) or send us a message on Facebook, Google Hangouts, Telegram, WhatsApp using the information above. That all said, we prefer email.

Send us an email


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